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Latest from the Blog
Patching as Resilience
This seems to be a revolutionary idea, as it seems that I am always having to argue this: Patching is an absolute MUST! When I manage IT operations and vulnerability management, I patch continuously. What does that mean? Patch Tuesday comes along? I patch immediately. There’s a new patch for Pulse Secure VPN appliances? IContinue reading “Patching as Resilience”
Managerial Accounting and MSPs
Management accounting refers to accounting that helps business managers make decisions through measurement and analysis (What is Managerial Accounting?, n.d.). In the managed IT services company where I work, management accounting helps establish a strategy, budget, goals/targets, and key performance indicators (KPIs). These tools help tie individual and team performance to the business performance.Continue reading “Managerial Accounting and MSPs”
Richmond University CX Program Advisor
I am now on the advisory board for Richmond University Customer Experience Program: https://www.cxrichmond.com/art-ocain.html For those who are unaware, I have a very customer-focused personality and I am big on developing service and products. These CX programs are a reflection of my customer focus. by Arthur Ocain
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