George Washington University School of Business Customer Experience Program Advisory Council

                I was invited to be a board member on the Advisory Council for the George Washington University School of Business Customer Experience Program and am also digging into the curriculum.  This is incredible for me, as I’ve always been focused on modifying and improving brand, processes, products, and experiences for the customers’ benefit.  LeadingContinue reading “George Washington University School of Business Customer Experience Program Advisory Council”

Locus of Control

            Locus of control is the amount of responsibility and accountability that people have for their own actions and success in their lives (Bauer, 2010, p.58).  Whereas many people believe that they are constantly the victim of bad luck and circumstances outside of their control, others believe that they are in complete control of theirContinue reading “Locus of Control”

Being an INTP-T

            While I have an acronym that covers my personality and some descriptive terms: the thinker, the architect, the engineer, and the logician, it is important to recognize the power of labels.  Labels, according to labeling theory, can become a self-fulfilling prophesy or a stereotype (Labeling Theory, n.d.).  While it is crucial to gain anContinue reading “Being an INTP-T”